Terms and Conditions
The online dance wear shop runs as a completely separate entity to the retail store therefore please note that our Terms and Conditions and Pricing policy are completely separate. Please see in-store for the retail shops Terms and Conditions.
All prices quoted are in Great British Pounds. The current payment method is through PayPal. A PayPal account is not necessary as there is an option to pay using your debit or credit card. We will also take payments over the phone. You can also make payment via the secure online debit/credit card payment facility
The retail stores prices may not be the same as the online store. We cannot guarantee that the retail store will match the prices
We will accept for exchange goods providing that it returned to us within 5 days of you receiving that item. Items need to be in their original packaging and not marked in any way.
Please contact us via email at to arrange this. Do not send back an item prior to contacting us.
Please send any goods back to us via recorded delivery.
Until we receive the item that requires exchanging or refunding back in to stock, we will not issue a refunds or exchanges.
All the above conditions must be met before an exchange or refund can be issued.
Any item which does not fit you we can exchange it for a bigger or smaller size. The customer pays for any postage incurred when returning an item.
We do not refund or exchange Dance Tights or our Unders and Overs range in any circumstances.
No refunds or exchanges can be made on Tutu’s or Custom Made dance costumes.
We do not refund or exchange any shoes or item of clothing where you have sewn items onto, which include ribbons, elastics and glued on suede toe caps.
Orders received before 2pm will dispatched the same day, if the item is in stock. This excludes weekends and is subject to availability.
We dispatch parcels via Royal Mail. We dispatch International orders via Royal Mail’s International signed for service.
Please ensure that someone is in to receive your parcel, as all parcels require a signature on delivery.
Alternatively we can dispatch your parcel to an alternative address.
When the parcel has been dispatched a tracking number will be emailed to you. Parcels can tracked at www.royalmail.co.uk
Please note that some international parcels tracking number will change so please contact your local post office with the tracking number provided if you wish to track your parcel, once it leaves the United Kingdom.
All orders dispatched will require a signature, so please ensure that there is someone in to receive your parcel.
Once Royal Mail reflects that the parcel has been delivered and they have a signature the onus is on the customer to claim from Royal Mail directly for any loss or damage to the parcel.
Please ensure that you put the correct postal address and post code on your order.
We cannot take any responsibility for items incorrectly delivered once a signature has been received. If this is due to an incorrect postal address.
Stock Holding and Back Orders
We always try to dispatch your entire order, any item which is unavailable will be placed on back order. These will be dispatched to you once we receive the item.
If an item is going to be on back order for a considerable length of time, we will advise you and offer you an appropriate alternative.
If you are ordering for a show, exam, competition or Christmas gift we do recommend you order at least 4 weeks in advance to avoid disappointment.
In order to offer you our valued customer a wide range and variety of items in the various brands we do not always have every item in stock in every colour and size.
Therefore some items may take longer to arrive than others.
Our suppliers are sometimes also out of stock.
If an item is out of stock with the supplier and is going to take more than 30 days to arrive we will contact you to advise you. You may wish to wait for the item, you may want an alternative product or we can cancel the order.